FAQ's
Welcome to the Frequently Asked Questions (FAQ) section of MANTEZA. Here, you'll find quick answers to common inquiries to help make your shopping experience smooth, transparent, and enjoyable.
GENERAL QUESTIONS
Q: What is MANTEZA?
A: MANTEZA is an online store specializing in premium men’s wallets, watches, and accessories. From classic leather bi-folds to modern zipper clutches, each piece is designed with style, functionality, and craftsmanship in mind — made for the modern gentleman.
Q: How can I contact MANTEZA customer support?
A: You can reach our support team anytime by visiting the Contact Us page or emailing us directly at manteza79@gmail.com
Phone: +1 (346) 296 7487
Chat Support: Available 24/7 on business days
Business Hours: Monday – friday, 9:00 AM to 5:00 PM
ORDERING AND SHIPPING
Q: How do I place an order on MANTEZA?
A: Simply browse our collection, add your favorite wallets or accessories to your cart, and proceed to checkout. Follow the on-screen steps to securely complete your purchase.
Q: When will my order be shipped?
A: Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 7–15 business days (Monday to Friday)
Order Cut-off Time: 5:00 PM (EST, GMT-05:00)
Your estimated delivery window is 8 to 18 business days, depending on your location.
Q: What are the shipping costs?
A: Standard Shipping: $15.00 USD (7–15 days delivery)
Fast Shipping: $30.00 USD (1–3 days delivery)
We aim to keep our shipping process clear, reliable, and affordable.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email with a tracking number. You can also visit our Track Your Order page on manteza.shop to check the latest delivery updates.
Q: What payment methods do you accept?
A: We accept a variety of secure and trusted payment options, including:
Visa
Mastercard
American Express
JCB
Discover
Diners Club
Apple Pay
All transactions are encrypted and protected for your security.
RETURNS AND EXCHANGES
Q: What is MANTEZA’s return policy?
A: We offer a 30-day return window for eligible items. If you’re not completely satisfied with your order, you may return it within 30 days of delivery, provided it is unused, undamaged, and in its original packaging.
Visit our Refund & Return Policy page for full details.
Q: How do I start a return or exchange?
A: To begin a return, contact our support team at:
manteza79@gmail.com
+1 (346) 296 7487
Our team will respond within 1–2 business days with detailed instructions for returning your product by mail.
CONTACT INFORMATION
Business Name: MANTEZA
Email: manteza79@gmail.com
Phone: +1 (346) 296 7487
Business Address: 745 Williamson Dr, Mount Pleasant, South Carolina 29464, United States
Business Hours: 9:00 AM – 5:00 PM (Mon–fri)
Chat Support: 24/7 during business days